Dark Horse Coffee Company Shipping and Refunds Policy

Shipping Policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping Options

Price

2-5 Day Local Delivery (20 mile radius from Pipkin and Countyline Road Lakeland FL)

Free

2-10 Day Shipping (Order under $75)

Based on total order weight

2-10 Day Shipping (Order over $75)

Free

2-4 Day Shipping

1-2 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Local Delivery

Free Shipping
over $75

Secure Online
Payment

Money-back

guarantee

Refunds Policy

Refunds Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@darkhorsecoffeecompany.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at info@darkhorsecoffeecompany.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free shipping on all orders over $75 (excluding tax, discounts, and shipping). Plus, we have an extra perk for our local community: free shipping for our customers in the Plant City and Lakeland areas.

To qualify for local free shipping, your address must be within a 20-mile radius of Pipkin Road and County Line Road in Lakeland, Florida.

At Dark Horse Coffee Company, we’re all about bringing the best coffee and gear straight to your door with ease. Enjoy the convenience of free shipping and keep fueling your adventures with Dark Horse!

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items

How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:

USPS
UPS

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. The exact amount is calculated at checkout. Orders over $75 ship FREE (not including discounts, taxes and shipping)

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

Lynn and Jeremy Turner - DHCC

Phone:

Both my spouse and I have full-time jobs, just like many of our customers. This is the reason why we do not provide a phone number. However, you can expect a response from us within one hour if you reach out via email or the chat feature on Shopify.

Email:

info@darkhorsecoffeecompany.com

Web:

darkhorsecoffeecompany.com

SHOPPING CART

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