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The Dark Horse Guarantee

At Dark Horse Coffee Company, we stand behind every cup of coffee we brew and every piece of gear we sell. That's why we offer The Dark Horse Guarantee—our promise to you that we’ve got your back 100% of the time. If you’re not completely satisfied with our coffee, or if any gear arrives with defects or doesn't meet your expectations, we’ll make it right with a full refund.

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Last updated: JUNE 2024

100% money-back guarantee

Our guarantee is simple: If you don’t love it, you get your money back. No questions asked. Whether it's a bag of our bold, rich coffee or any of our high-quality gear, your satisfaction is our priority.

not a return or exchange

Please note, our 100% money-back guarantee is distinct from our standard return and exchange policy. This guarantee is our way of showing you that we believe in our products just as much as you do.

At Dark Horse Coffee Company, we believe in hard work, grit, and the pursuit of excellence. Our guarantee reflects these values by ensuring that you can enjoy every sip and every purchase without worry. Your trust means everything to us, and we’re committed to earning it every day.

the dark horse guarantee faq

what do i need to submit a request?

To get started with The Dark Horse Guarantee, you'll need your original order number. If you're requesting a refund for a defective product, please include clear pictures of the issue. For coffee, let us know why you're not satisfied—your feedback helps us improve.

where do i submit my request?

Submit all requests to our dedicated support team at info@darkhorsecoffeecompany.com. We're here to help you every step of the way.

how long will it take to receive my refund?

We aim to process refunds within 48 to 72 hours. Your satisfaction is our priority, and we strive to resolve your concerns as quickly as possible.

how will i receive my refund?

Refunds will be issued to the original payment method used for your purchase. Simple, straightforward, and hassle-free.

At Dark Horse Coffee Company, we’re committed to ensuring you enjoy every sip and every purchase. If something’s not right, we’ll make it right. That’s our promise.

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